External Posting: Family Support Staff

Position Openings: 2

Location: Grand Rapids, MN

Job Summary

Establish rapport and build relationships with assigned families while providing necessary and individualized support in order for families to get out of poverty. Assist clients in identifying and eliminating personal, social, financial, education, and employment barriers that result in poverty and/or dependency on public assistance, while working to ensure the compliance of Head Start Performance Standards. This position works as a valued member of a team with other Head Start employees to maintain the best outcomes for participant families.

Application for Employment

Job Posting Information

OPENING DATE: May 27th, 2021

RATE OF PAY: Entry Wage of $16.25 with Wage Range of $16.25 to $24.38 per Hour.

SCHEDULE: 40 Hours per Week August through April; 20 Hours per Week May through July


  • Generous Paid-Time-Off (PTO) Package & 13 Paid Holidays per year.
  • Health, Dental, Vision, Life, & Disability Insurance, Flexible Spending Accounts, Retirement Plan with option for employer contribution, & Employee Assistance Program.
  • Training & Professional Development, Tuition Assistance opportunities, Loan Forgiveness qualifying credit.
  • Scheduled raises & Cost of Living Adjustment.

LOCATION: Grand Rapids, MN

APPLYING: Applicants must submit a KOOTASCA application to be considered.

CLOSING DATE: This position will remain open until filled. Applications will begin being reviewed on DAY, MONTH DAY, 2021.

Job Description


  • Education
    • Minimum: credential or certification in social work, human services, family services, counseling, or related field
    • Preferred: Associates or Two Year College Degree in Human Services or related field.
    • Family Development Specialist Certification or willingness to obtain through the agency.
    • Certification in First Aid, CPR, Sudden Unexplained Infant Death, and Preventing Abusive Head Trauma, or willingness to obtain through agency.
  • Experience
    • Minimum: more than 1 year
    • Experience in the Human Services field.
    • Experience working with families, children and community services.
  • Authorizations
    • DHS Background Study
    • Valid Driver’s License
    • Employee Physical/TB Risk Assessment
  • Skills
    • Ability to proficiently operate copy/fax machines, telephone, and computers and software, including email, spreadsheets and word processing.
    • Excellent oral and written communication skills.
    • Ability to manage time that results in both a satisfactory quantity and quality of work.
  • Abilities
    • Demonstrated ability to work independently and as a team member.
    • Must be able to handle diverse work problems on a daily basis.
    • Must be able to organize a work schedule, set priorities and work effectively to meet deadlines without supervision.
    • Must be able to adjust to changes necessitated by last minute assignments and deadline requests that may prove stressful.
    • Must be able to work flexible hours as needed in order to meet the needs of the clients.
    • Attend trainings, classes, and meetings as necessary to improve job skills and maintain an acceptable level of job performance.
    • Ability to travel as required: home visits, transportation of clients and/or staff, overnight training and staff meetings.
    • Ability to empathize with, communicate with, motivate, and empower low income people.
    • Ability to collaborate with other providers and professionals.
  • Other Knowledge
    • Knowledge of poverty issues
    • Knowledge of child abuse and mandated reporting laws.
    • Knowledge of designated service area, resources, and county, state and federal programs.

Primary Duties & Responsibilities

This job description is not intended to be all-inclusive and employee will also perform other reasonably related business duties as assigned.

Area 1: Family Development

  • Use the Family Partnership Process to identify families who are motivated to get out of poverty. Develop family goals based on strengths and needs identified by the family.
  • Build relationships with families through family visits, Family First Events and meetings, and other one-on-one parent contacts.
  • Develop an individualized Family Partnership Agreement with each family according to needs and family goals, promoting self-sufficiency; timetables and strategies in measurable and attainable goals.
  • Schedule Home Visits with families according to goals identified and case management needs as identified in the family partnership process.
  • Encourage parents to participate in Family First Event planning meetings, Parent Education, Policy Council, Circles of Support, and other community organizations and events.

Area 2: Program Operations

  • Participate as a member of the site team and share information as needed to provide the best possible outcomes for children and families.
  • Plan and organize Family First Event Parent Planning meetings with site team. Plan and organize Family First Events with parents, ensuring qualified staff are present for childcare duties if needed.
  • Work with Head Start partners to set-up and hold necessary parent education at local sites, such as nutrition, education, personal body safety, etc.
  • Assist with implementing initiatives, such as Fatherhood/Male Involvement and Grand Parents Raising Grandchildren, Health Education, ABC’s of Financial Literacy, Health Literacy, etc.
  • Recruit and maintain full enrollment in assigned service area for the program year.
  • Recruit and maintain Policy Council representation throughout the year for each assigned site.
  • Participate on strategy teams or committees as assigned.

Area 3: Agency & Community Involvement

  • Give necessary referrals for additional services for any household member; advocate for the household in receipt of services, completing all necessary documentation.
  • Work with other agencies to share goals and objectives and obtain necessary releases to share this information.
  • Collaborate within agency and outside agencies to avoid duplication of services.
  • Understand, be able and willing to communicate the mission of KOOTASCA and how this position fulfills the mission.

Area 4: Program Compliance

  • Complete the first Home Visit within thirty (30) days of the start of the program and/or family enrollment.
  • Submit first home visit paperwork to the Education Department as soon as visits are completed.
  • Meet with teachers before Home Visits in the fall and as needed thereafter to discuss child and family issues and record these meetings on the team meeting form.
  • Provide one documented contact with each family on a monthly basis. Document all services and referrals and follow up provided to help families meet their basic needs.
  • Submit required paper work to the Education Department by given deadlines.
  • Collect and enter accurate information into systems provided for use in Head Start and agency reporting such as Child’s Plus, PIR, and the agency report.
  • Protect confidentiality and privacy of families by using release/exchange of information forms and disseminating information on a “need to know” basis.
  • Keep Outlook Calendar up to date.

Area 5: Health & Safety

  • Share any major issues or events happening with families with Family Support Staff supervisor.
  • Report identified or suspected child abuse or neglect to Child Protection and to the Head Start Health and Safety Manager.
  • Assist with follow-up on necessary Head Start requirements: i.e., medical, dental, lead levels, etc. and communicate as needed with the Health, Safety, & Nutrition Coordinator.

Job Factors

Supervision of Others: 

  • Not responsible for supervision of others

Safety of Others

  • Modest amount of responsibility for the safety of others. Compliance with established safety regulations for the job performed mitigates exposure to injury of self or others.


  • Contact is both inside and outside the agency, and may include formal presentations.

Physical Demand

  • Must be able to lift 50 pounds.
  • Requires sitting, standing, bending, stooping and reaching.


  • Must have reliable transportation.
  • Must have valid driver’s license and current auto insurance coverage in compliance with Minnesota State guidelines on the vehicle used for work related travel.
  • Travel for completion of job duties, trainings and meetings as required.

General Agency Requirements


  • Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relations with clients, customers, co-workers, providers, volunteers, and supervisors.
  • Treat clients, co-workers, and the public in a respectful and courteous manner at all times.
  • Continue to develop skills and abilities.

Community Representation:

  • Represent KOOTASCA Community Action, Inc. in a positive manner.
  • Adhere to the Community Action Code of Ethics.
  • Seek to understand poverty and the barriers faced by community members.


  • Maintain confidentiality of agency, program, and client information.

KOOTASCA Community Action, Inc. is an Equal Opportunity (EEO) and Affirmative Action (AA) Employer. We recruit, hire, place, promote, terminate, layoff, recall, transfer, compensate, and train without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, status with regard to public assistance or any other basis protected by applicable federal, state, or local law. This information will be made available in alternative formats upon request.