Number of Openings: 1

Location: Grand Rapids, MN

Work Arrangement: In-Person

Job Summary

Lead Circles of Support Social Asset Programming that promotes relationship development, social emotional growth and individual empowerment. Model an inspiring, non-judgmental, and emotionally safe atmosphere by engaging one on one with members and leading group discussions and recreational activities that promote fun social interaction, intellectual growth, and mission related learning. Design and oversee program activities, service delivery, meeting facilitation, food related supplies, and logistical details. Communicate consistently with group members to maximize attendance. Manage Food Pantry ordering, stocking and inventory. Manage, track, and prepare reports for all program activities and outcomes. Plan and implement marketing, outreach and recruitment efforts through local partners and organizations that strengthen and enhance Social Asset programming. Promote and maintain KOOTASCA’s branding efforts in public narrative and work products.

Collaborate in serving the public at the Circles of Support office location, and serve as part of a team to implement community engagement programming. This position requires exemplary people skills, compassion for people in poverty, and enthusiasm for social justice for low-income people.

Application for Employment

Job Posting Information

Qualifications

Education:

  • Preferred: Bachelor’s degree in a related field or equivalent knowledge base gained through lived experience or through formal schooling, independent study, short courses or other applicable arrangement.
  • Recent completion of the Intercultural Development Inventory (IDI) process, or willingness to obtain through the Agency.
  • Certification in First Aid & CPR, or willingness to obtain through Agency.

Experience:

  • A combination of minimum of education requirements and two years’ experience or equivalent combination of education, training, and experience.
  • Experience in group facilitation, inspirational communication, behavior
  • Experience navigating respectful and productive conversations amidst opposing viewpoints and heightened emotions.
  • Experience in working with people in poverty, mental illness, chemical dependency and in accepting people from multi-cultural and diverse family backgrounds.

Other:

  • BCA Background Study
  • Valid Driver’s License or access to reliable transportation
  • MVR Approval for use of agency vehicles

Schedule/Location

  • 40 Hours/Week and 12 Months/Year
  • Daytime weekday shift- no nights, weekends, or holiday shifts.
  • Grand Rapids, MN

 Compensation

  • Entry Wage of $20.05/hour
  • Wage scale of $20.05 to $29.09/hour
  • Scheduled Raises & Cost of Living Adjustments

 Benefits

  • Generous Paid-Time-Off (PTO) Package + 13 Paid Holidays/year
  • Medical, Dental, Vision, Life & Disability Insurances
  • Health Savings Account & Flexible Spending Account options
  • Retirement Plan with option for employer contribution
  • Tuition Assistance opportunities & Loan Forgiveness qualifying credit
  • Many Training and Professional Development opportunities

Job Description

Qualifications

  • Education
    • Preferred: Bachelor’s degree in a related field or equivalent knowledge base gained through lived experience or through formal schooling, independent study, short courses or other applicable arrangement.
    • Recent completion of the Intercultural Development Inventory (IDI) process, or willingness to obtain through the Agency.
    • Certification in First Aid & CPR, or willingness to obtain through Agency.
  • Experience
    • A combination of minimum of education requirements and two years’ experience or equivalent combination of education, training, and experience.
    • Experience in group facilitation, inspirational communication, behavior
    • Experience navigating respectful and productive conversations amidst opposing viewpoints and heightened emotions.
    • Experience in working with people in poverty, mental illness, chemical dependency and in accepting people from multi-cultural and diverse family backgrounds.
  • Authorizations
    • BCA Background Study
    • Valid Driver’s License or access to reliable transportation
    • MVR Approval for use of agency vehicles

Competencies, Skills, & Abilities:

  • Competencies
    • Knowledge & Understanding
      • Secure understanding of the systemic complexities that contribute to holding poverty in place.
      • Demonstrated respect for the intelligence and resilience of people marginalized by poverty.
      • Emotional intelligence, cultural self-awareness and demonstrated ability to work across cultural differences with empathy and sensitivity.
      • Commitment to Equity, Inclusion and Social Justice and Belonging.
    • Facilitation & Communication
      • Group facilitation skills to engage people in conversation while balancing and directing passive and aggressive group member communication styles.
      • Ability to implement conflict resolution techniques to deal effectively with confrontational individuals and challenging situations.
      • Ability to endure and manage repetitive behavioral challenges while seeking solutions for individual growth and group health.
      • Demonstrate and maintain professional boundaries with customers at all times.
      • Provide leadership and navigate communication dynamics through active listening, paraphrasing, and directing conversations toward intended outcomes including members social emotional growth and safety in individual and group settings.
      • Highly developed emotional intelligence skills.
      • Design and implement meeting discussions that encourage and inspire long term engagement.
      • Proficiency with social media and collaborative tools in the workplace.
      • Maintain regular and consistent communication with members of Social Assets programming by phone, email, text, social media applications, and postal mail.
      • Lead in person and online outreach efforts for the purposes of program growth and expansion.
      • Demonstrate a friendly and welcoming demeanor to all service contacts in person, by phone, and digital platforms.
      • Philosophical commitment to the mission of the agency in all public narrative.
    • Skills
      • Ability to proficiently operate computer applications and office equipment including word processing, databases, spreadsheets, telephones, copy/fax machines, and social media platforms.
      • Excellent oral and written communication skills with engaging phone and customer service expertise for both internal and external customer retention and recruitment purposes.
      • Ability to manage time that results in both a satisfactory quantity and quality of work.
    • Abilities
      • Demonstrated ability to work independently and as a team member.
      • Must be able to handle diverse work problems on a daily basis.
      • Must be able to organize a work schedule, set priorities and work effectively to meet deadlines without supervision.
      • Must be able to adjust to changes necessitated by last minute assignments and deadline requests that may prove stressful.
      • Must be able to work flexible hours as needed in order to meet programmatic demands.
      • Willingness to engage in ongoing personal growth and development opportunities.
      • Ability to effectively work across differences, especially socio-economic and cultural differences.
      • Attend trainings, classes, and meetings as necessary to improve job skills and maintain an acceptable level of job performance.

Primary Duties & Responsibilities

This job description is not intended to be all-inclusive and employee will also perform other reasonably related business duties as assigned.

Area 1: Social Assets Programming: 75% of time

  • Serve as Circles of Support Social Asset Programming Coordinator through prep and planning, marketing and recruitment, and facilitation, in order to reach with consideration given to participant needs, social emotional growth, and intended outcomes.
  • Design and lead core programming group activities that promote fun social interaction, personal growth and mission related learning, including weekly and annual outings & events.
  • Design and implement additional group activities beyond core programming that provide opportunities for social interaction.
  • Facilitate logistical details for meetings and events including scheduling meeting locations, tracking attendance, supplies, food, resource distributions.
  • Model an environment that welcomes low income people and diverse populations. Effectively manage and facilitate sensitive, difficult, and demanding conversations and situations with a high degree of tact and good judgement, while recognizing and mitigating the emotional labor it requires. Serve as mediator for participants who have conflicts that impact ongoing participation in Social Asset activities.
  • Provide ongoing individual support for personal and emotional development. Work with group members to address barriers or concerns that arise.
  • Communicate regularly with group members in person, by phone, email, and social media applications.
  • Plan and provide marketing and recruitment efforts that strengthen and enhance Social Asset programming, including through design and use of annual marketing plan.
  • Develop and implement service recruitment activities and materials to grow and expand social asset programming through the use of public speaking and presentations to community partners. attending of community events and recruitment through one-on-one meetings.
  • Design weekly online messaging by email or messenger that promotes social emotional growth and meeting attendance.
  • Design bi-monthly postal mailings that include activity calendars and promotes social emotional growth.
  • Customize developed marketing materials for identified populations.
  • Keep abreast of leadership and community engagement opportunities for low income leadership
    and community engagement opportunities for low income leadership and encourage participation.
  • Implement bi-annual surveys and other systems to gather feedback to measure member experiences.
  • Design and upgrade client data tracking systems annually. Analyze information and utilized it to ensure continuous program improvements and intended outcomes.
  • Track Incentive awards progress, distribute awards.

Area 2: Community Engagement Operations: 25% of time

  • Answer phone, record office activity, distribute messages and referrals.
  • Demonstrate a friendly and welcoming demeanor to all service contacts in person or by phone.
  • Facilitate food pantry resource including tracking and maintaining inventory.
  • Attend and assist with Big View meetings and events.
  • Lead outreach efforts that support program objectives.
  • Maintain and manage online presence, social media, files, and records of activities.
  • Assist Supervisor with development and planning of program work plans.

Area 3: Program Compliance

  • Navigate and enter data into software and spreadsheets.
  • Maintain compliance and document systems and procedures for Social Assets programming, the Circles of Support office, and Food Pantry.
  • Provide information as necessary to ensure compliance with agency requirements regarding SRAS/ROMA/CSBG and Community Action Grant data.
  • Ensure compliance and ethical practice in programming including program monitoring, reporting, contractual agreements, laws, rules and regulations.
  • Ensure program records, client files, grant files, and agency agreements are maintained.
  • Prepare grant reports and information required to funders.
  • Assist Community Engagement Director with budget details.
  • Submit program documentation to accounting department per agency requirements.
  • Participate in diversity, equity, and inclusion skills training as required.
  • Participate on agency ad hoc committees or other program and resource development meetings as assigned by Supervisor.

Job Factors

Supervision of Others: 

  • Not responsible for direct staff supervision. Responsible for the supervision of service users.

Safety of Others

  • Responsible for the safety of others on the job.

Contacts

  • Contact is both inside and outside the agency with other employees, customers, public, and others.

Physical Demand

  • Must be able to lift 50 pounds.
  • Requires sitting, standing, bending, stooping and reaching.

Travel

  • Must have reliable transportation.
  • Must have valid driver’s license and current auto insurance coverage in compliance with Minnesota State guidelines on the vehicle used for work related travel.
  • Travel for completion of job duties, trainings and meetings as required.

General Agency Requirements

Professionalism:

  • Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relations with clients, customers, co-workers, providers, volunteers, and supervisors.
  • Treat clients, co-workers, and the public in a respectful and courteous manner at all times.
  • Continue to develop skills and abilities.

Community Representation:

  • Represent KOOTASCA Community Action, Inc. in a positive manner.
  • Adhere to the Community Action Code of Ethics.
  • Seek to understand poverty and the barriers faced by community members.

Confidentiality:

  • Maintain confidentiality of agency, program, and client information.

KOOTASCA Community Action, Inc. is an Equal Opportunity (EEO) and Affirmative Action (AA) Employer. We recruit, hire, place, promote, terminate, layoff, recall, transfer, compensate, and train without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, status with regard to public assistance or any other basis protected by applicable federal, state, or local law. This information will be made available in alternative formats upon request.